Refund and Returns Policy - Hunting Ammunition Canada

Refund and Returns Policy

Our Commitment to You

At Hunting Ammunition Canada, we strive to ensure that our customers are fully satisfied with every purchase. If you're not completely happy with your order, we’re here to help! Please read our refund and return policy below for the full details on how we handle returns, refunds, and exchanges.

Returns

How do I return an item?

If you would like to return an item, please follow these steps:

  • Contact our customer support team within 14 days of receiving your order to initiate the return.
  • Ensure that the item is in its original, unused condition, with all packaging, tags, and labels intact.
  • We will provide you with return instructions and a return authorization number.

Return shipping is the responsibility of the customer, unless the item is defective or incorrect. Please note that hazardous materials like ammunition and powders are subject to specific return regulations.

What items are eligible for return?

We accept returns for most products within 14 days of delivery, provided they meet the following conditions:

  • The item is unused and in its original packaging.
  • The item is not a restricted product, such as ammunition or firearms, unless defective.

Items that are damaged, used, or opened (except for defective products) will not be eligible for return.

Can I return an item that I purchased on sale?

Items purchased on sale or with a discount are eligible for return, as long as they meet the above conditions.

Can I exchange an item?

We do not offer direct exchanges. If you would like to exchange an item, please initiate a return and then place a new order for the desired item. We are happy to assist you throughout the process if needed.

Refunds

How do refunds work?

Once we receive and process your returned item, we will issue a refund to the original payment method. Please note that it may take up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.

When will I receive my refund?

Refunds will be processed once we receive the returned item and confirm it meets our return criteria. The refund will be credited back to the payment method used for the original purchase. Please note that shipping fees are non-refundable.

Can I get a refund on shipping costs?

Shipping costs are non-refundable unless the return is due to an error on our part (such as receiving a defective or incorrect item).

What if my order arrives damaged or defective?

If your order arrives damaged or defective, please contact us immediately. We will assist you in processing a return for a full refund or replacement at no extra cost. You may be asked to provide photos of the damaged item to help expedite the process.

Non-Returnable Items

Are there any items that cannot be returned?

Yes, certain items are not eligible for return due to legal or safety reasons. These include:

  • Ammunition (except in cases of defects or errors in shipment)
  • Firearms and firearm accessories
  • Reloading supplies like powders and primers (unless defective)

We will provide specific return instructions for eligible items. Please contact us for more details if you're unsure about the returnability of an item.

Customer Support

How can I contact you for assistance with returns?

If you need assistance with a return or refund, please reach out to our customer support team:

Our team will guide you through the return process and answer any questions you may have.